Refund policy

Return & Refund Policy – ILYSIUM Parfumerie

At ILYSIUM Parfumerie, every fragrance is crafted with care and attention to detail. We want you to be fully satisfied with your purchase, and we stand behind the quality of our products.

Returns

Due to the nature of personal fragrance products, all sales are final once opened or used. For hygiene and safety reasons, we cannot accept returns or exchanges on any fragrance that has been sprayed, unsealed, or altered in any way.

If your item arrives damaged or defective, please contact us within 7 days of delivery at 'enterilysium@gmail.com' (Include your order number and clear photos of the issue so we can review your request promptly.)

Refunds

Approved refund requests will be processed back to your original payment method within 5–7 business days after approval.
We reserve the right to deny refund requests that do not meet our policy requirements.

Order Changes & Cancellations

If you need to update or cancel your order, please contact us within 24 hours of purchase. Once an order has been processed or shipped, we are unable to modify or cancel it.

Shipping Issues

If your order is lost or delayed in transit, please reach out to us at 'support@enterilysium.com' We will assist in tracking the package and filing a claim with the carrier if necessary.